Experts say they are 3 pillars of working together in business whether it’s buying services, product or from a brand is Trust, Honesty and Respect, however, we have had many years of untruths, bad service and poor products that have caused breakdown of trust in society. Making it harder to build relationships that grow.
Gaining trust you can be the most complicated, but it is vital for success. If you can break the brick wall protecting trust it makes it easier to grow and nurture your business and give everyone excellent service.
However, trust is as fragile as an egg with a tissue-thin shell. If you break it, it’s near to impossible to repair it.
So, where do you start with this trust thing?
Firstly what is trust?
It’s Mysterious, often elusive and you can’t fake it. Whilst researching what is trust, I cannot pin my finger on where it originates or how it develops. The trust process is incomprehensible.
I’m going, to be honest trust is so PUZZLING. I think I have got my head the mystery of trust it throws a curve ball and the mind makes it far easier to MISTRUST then to trust. Which winds me up as I was always taught never judge a book by its cover but these days it seems you are guilty until proven innocent.
But researching Trust I have picked up actions that build trust through communication, commitment and competence.
Demonstrate that you trust others.
Be generous and forgiving when someone else makes a mistake or disappoints you in some way. We always jump to the worst conclusion about a person’s competence or motivation inspire wariness, not to trust. People don’t go out to be mean or stupid.
Give them the benefit of the doubt until you have all the information then make an informed decision. You’ll feel better about them, and they’ll trust you for your generosity.
Create relationships that are mutually beneficial.
We all want to believe that we are making the right decision to work with you.
Customers should clearly understand the value of your products and services to them.
In other words, trust is about showing people that you care about them. In turn, they will care about and trust you.
Directly address issues.
We don’t like confrontation so we don’t address issues but this destroys trust.
Customer trust is a journey from the first contact to delivering the product or service. At each phase, you enhance or damage the trust and the experience for your customers. That’s why it’s so important to deliver on promises if you want to be trusted.
If you want people to trust you, you have to care. Address complaints fast. Share information. Gain their confidence. Exude pride and passion about your business. Resolve conflicts quickly. These actions separate you from the pack, while also building and maintaining trust.
Tell the truth.
Let’s say that one more time for good measure — tell the truth.
Never assume that certain people can’t handle the truth. Be as honest with your clients and customers as you expect them to be with you. If you get caught in a lie, no one will trust you.
You don’t often get a second chance to make a first impression, so don’t count on it.
Keeping your promises is also a part of telling the truth. Don’t commit to a promise you can’t deliver. Think about what’s realistic, and do your best to live up to your word.
Respect their time.
I have started to believe that people in our society are losing their sense of civility, courtesy and respect. I found when I raised my awareness of other people’s time, personal schedule and needs. It got people to trust me.
Try to promptly return phone calls and reply to emails and thoroughly address all points raised. Be on time for meetings, and log on to a scheduled conference call two minutes in advance of start time Hold fast to estimated call end times, and inquire if attendees are free to keep going all help gain respect and trust
Going the extra mile
The best way to deliver trust is to surprise and delight clients and customers. Give them what they asked for, but on top of that but try and go the extra mile. As a bonus, customers will tell others about how you go the extra mile.
You can trust me that I not going in the usual sales pitch. You can see my profile what I do and what we are about. We want to share our experience on our journey and hope you can take something from it.